What is the North Carolina Employee Assistance Program?
Whether you build roads, care for vulnerable children and adults or process unemployment claims, you and the work that you do matter to the people of North Carolina. As your employer, we are committed to helping you perform at your best, and that means helping you meet both your personal and professional needs.
The State of North Carolina knows that there are times when life, work, and financial matters can be stressful. That’s why we have partnered with MYgroup to provide permanent state employees with an employee assistance program. The North Carolina Employee Assistance Program (NC EAP) is a state-sponsored benefit program that offers the support and resources you need to address personal or work-related challenges and concerns. Best of all, it’s free for permanent state employees and members of their households and completely confidential.
NC EAP is designed to help with all kinds of life situations. Examples include, but are not limited to:
- marital difficulties,
- family problems,
- parenting,
- stress,
- balancing work and family,
- relationship issues,
- work-related concerns,
- depression,
- alcohol and drug use/abuse,
- grief and loss counseling,
- elder care,
- healthy living,
- and crisis events.
Get Started
NC EAP benefits can be accessed through the MYgroup website or by calling (888) 298-3907. If you have not logged in before, you will need to create an account first. To create an account, you will need your agency's company code. If you have not received information about the code, contact your agency HR department for assistance or call MYgroup at (888) 298-3907.
NC EAP Benefits for State Employees
Explore Benefits
These are just a few of the benefits available through NC EAP. To browse all benefits and information, log into MY Portal through the MYgroup website.
Frequently Asked Questions
Visit the MYgroup website for web-based services, or simply call (888) 298-3907 or (704) 717-5295 to access NC EAP. An employee assistance professional may assess your situation prior to scheduling an appointment to ensure that you are receiving the most appropriate care.
The Employee Savings Center is found under BenefitHub on the MYgroup MY Portal website. The savings center requires an additional login step, which you can complete by following our access instructions.
Many NC EAP benefits can be accessed through the MYgroup website, MY Portal, or you can reach out to a representative directly for personalized assistance. When you contact NC EAP, you are offered a needs assessment by a MYgroup Clinical Care Partner. If it is determined that the concern can be resolved through problem-solving counseling sessions, an employee assistance professional will assist in resolution. If it is determined that a referral is needed for ongoing support, NC EAP will connect you with the most cost-effective resources for care.
NC EAP offers permanent state employees and their immediate household members access to:
- Free, confidential help with personal or work-related concerns
- Referrals to other sources for assistance
- 24-hour emergency coverage: call 1 (888) 298-3907
Confidentiality is an essential part of the NC EAP. Your company will not know of your participation in the services nor have access to any information without your consent. The only exceptions are when someone’s safety is in question.
Additional Resources
(MYgroup Login May Be Required)