Newly-Employed

Temporary Solutions is a program of the North Carolina Office of State Human Resources (OSHR). We provide state government agencies with a variety of services designed to fill temporary positions with highly qualified candidates and monitor agency compliance with temporary employment laws and policies. Temporary Solutions provides the names of qualified candidates to agencies, processes payroll, and verifies your employment eligibility. We also provide recruitment and onboarding services and ensure that eligible temporary workers are offered employer-provided health insurance.

Temporary Solutions is located at 1110 Navaho Drive, Suite 200, Raleigh, NC 27609. Our office hours are Monday through Friday, 8:00AM – 5:00PM, except for state holidays. Our main telephone number is 984-236-1040, our fax number is 984-236-1099, and our email address is temporary.solutions@nc.gov. Most of our team members have a hybrid work schedule, so we recommend contacting us by phone or email first if you need to meet with a team member in person.

Your assigned state agency is your employer. It sets your work schedule, assigns your job duties, and makes other decisions about your employment. As your employer, your agency determines the specifics about your work assignment. This includes who and when to hire, your work location, required equipment, who your supervisor is, general workplace rules, and what training you may need. The agency also determines your hourly rate and length of assignment.

Your employing agency may conduct reference checks and/or background checks as required by agency policy.

If you have any questions regarding your employment, please contact your agency supervisor first. If you are not satisfied with your placement after discussing it with your employing agency, you should contact a Temporary Solutions Placement Counselor. Please note that new assignments are not guaranteed, even if you have been previously employed through Temporary Solutions.

You are responsible for notifying your agency supervisor as soon as possible if you will be late for or absent from work, such as for sickness, transportation issues, etc.

No. Temporary employees are not contractors and you are not employed on a contract. Your employing agency reserves the right to terminate your temporary assignment at any time. The agency may request that Temporary Solutions notifies you of its termination decision.

Temporary employees do not receive: retirement credit or membership in the Teachers’ and State Employees’ Retirement System (TSERS); leave (vacation, sick, etc.); paid holidays; total state service credit; severance pay; or priority reemployment consideration. You may be eligible for enrollment in the High Deductible Health Plan (HDHP) based on certain criteria. If so, you will receive a notice of eligibility from Temporary Solutions.

Pay day is every other Friday. If pay day falls on a state holiday, you will be paid on the last working day before the holiday. Pay dates can be found on the OSC payroll calendars.

All state payroll is paid electronically through direct deposit. Changes to your direct deposit information can be made by submitting a completed Direct Deposit Enrollment and Change Form to Temporary Solutions. If you have a NCID and access to Fiori, the Integrated HR-Payroll System online portal, you can make changes to your direct deposit information by selecting the “My Data (ESS)” tab, then “My Personal Data,” then “Direct Deposit – Bank Information.”

Please note that your first and last pay checks may be paper. OSC mails all paper checks directly to the temporary employee using the mailing address on file.

You are responsible for your timesheet. There are three ways to submit your time to Temporary Solutions: 1) enter it directly into the Integrated HR-Payroll System via the Fiori portal; 2) scan and email your paper timesheet to TS.Timesheets@nc.gov; or 3) hand-deliver your paper timesheet to the Temporary Solutions office. You must have a state-issued NCID to enter your time directly into the Integrated HR-Payroll System via Fiori. NCIDs are authorized and issued by your employing agency.

Please note the following when completing your Temporary Solutions paper timesheet to help ensure timely and accurate processing:

• When completing your timesheet, you must use only one (1) timesheet per pay period. Do not combine dates that are not in the same pay period. The pay period schedule is maintained by the North Carolina Office of State Controller (OSC). It can be found by visiting www.osc.nc.gov, searching “payroll calendars” on the site, and selecting the PDF file for Payroll Calendar - Pay Periods.
• Complete the entire form, including obtaining your supervisor’s signature.
• Use your legal name instead of a nickname.
• Make and retain a copy of your timesheet for yourself and your supervisor before submitting the timesheet to Temporary Solutions.

A small number of agency employers require temporary employees to submit time differently, such as through an alternate timekeeping system or by turning in timesheets to the agency for forwarding to Temporary Solutions. Please check with your supervisor or employing agency on your first day of work.

If using a paper timesheet, the deadline for submitting your complete, correct, and signed paper timesheet in person at the Temporary Solutions office or via email is 12:00 noon on the Monday following the end of the pay period. The pay period schedule can be found here. You may not be paid on the next scheduled pay day if your timesheet is late.

If you submit your time directly into the Integrated HR-Payroll System via Fiori, you must ensure that the time is released by you and approved by your supervisor no later than the day before payroll finalization. You will not be paid on the next scheduled pay day if your time is not approved by your supervisor in the Integrated HR-Payroll System before finalization for that pay period. Neither Temporary Solutions, your employing agency, nor OSC can change or force a late payment for the next pay day once payroll finalizes.

If important information about you changes, such as your name or contact information, please complete our Contact Information Change Form. If you have a NCID and access to Fiori, the Integrated HR-Payroll System online portal, you can make changes to your information by selecting the “My Data (ESS)” tab then “My Personal Data.” There you can maintain your mailing address, personal phone number, personal email address, and even your state and federal tax withholding.

For more information about temporary employment with the State of North Carolina, please click below. 

Temporary Employment FAQs