Program Description

Leading at All Levels (LAAL) is a professional skills program developed by NC state employees for NC state employees. The courses are designed to equip participants, regardless of title or position, with information, techniques, and tools that will help them perform their job duties more effectively.

LAAL courses go beyond theory. Participants gain practical skills they can apply immediately in their job for communicating clearly, building trust, maintaining accountability, and delivering results in real world applications. Agency Instructors partner with OSHR to make the courses available statewide and are open for enrollment by all NC state employees.

Target Audience

The program is specifically designed for state employees in North Carolina, regardless of agency, title, or position. There are no restrictions on enrollment other than approval by the employee’s supervisor.

Enrollment/Application

All courses are available for enrollment through the NC Learning Center.
 

Learning Journey Roadmap

Practical Leadership for Public Impact

 
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  • Practical & Actionable
  • Immediately Applicable
  • Designed for All Roles
  • Focused on Behavior Changes
 
 
 
 
 
 
 
 
 
 

Customer
Service
in the
Public Sector

 
Learn practical techniques to handle any customer situation with ease and professionalism. Be equipped to deliver exceptional service in every interaction.

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Ethical
Decision
Making

 
Explore how everyday decisions can shape credibility, culture, and long-term success. Gain skills to make choices that build trust and uphold your own and your organization’s values.

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Dealing
With Change

Learn how to approach change with a growth mindset and a strong sense of direction. Be better equipped to lead, influence, and thrive in evolving environments.

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Communicating
With
Your Team

 
Learn to communicate with clarity and confidence to improve teamwork and productivity. Gain tools to build trust, reduce misunderstandings, and create a more connected workplace.

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Out-of-the-Box
Thinking

 
Break free from habitual approaches and discover innovative ways to work smarter, not harder. Examine practical techniques for fresh perspectives on problem-solving.

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Managing
Work

Transform the way you manage your day with simple, effective tools for organizing and prioritizing your work. Create a personalized system that keeps you focused, productive, and in control.

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Exploring
Supervision
Optional

Learn what it takes to be an effective supervisor and step into the role with confidence. Gain practical techniques to manage people, tasks, and expectations so you succeed from day one.

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Introduction
to Supervision

Through practical exercises, learn to lead structured conversations, deliver valuable feedback, and map out your first steps to become an effective, inspiring supervisor. Learn practical leadership strategies that set the tone for success.

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Coaching
for Supervisors

Coach employees with confidence using practical mentoring and feedback tools for any situation. Strengthen performance, address challenges, and build a culture of continuous development.

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Leading
Teams

Effective teams do not happen by accident. Learn to navigate team dynamics, overcome dysfunction, and play an active role in creating a productive, supportive team environment.

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Individuals who successfully complete all of the Leading at All Levels courses will be issued a special Certificate of Completion to recognize the accomplishment.

Certificate

Finish

Adjunct Journey

 

Explore Leading at All Levels courses through our interactive infographic below. Note that courses do not need to be taken in order. This path is recommended, but not required.

Frequently Asked Questions

Tab/Accordion Items

All Leading at All Level (LAAL) courses are offered to all state employees at no tuition cost to the participant. The only cost would be travel expenses if applicable.

To be eligible for the LAAL Certificate of Completion, an employee must successfully complete all nine required courses in the LAAL Learning Journey.

  1. Log into the NC Learning Center.
  2. Go to your transcript – find the class in the active folder of your transcript.
  3. Check status:
    1. “Registered” - you are on the roster.
    2. “Pending Approval” - your supervisors need to approve the request (at least 3 days prior to the date of the class).
    3. “Waitlisted” - if someone drops out of the class, you will receive an email from the LMS letting you know a space has become available. You will need to claim that space (first come first serve basis).

  1. Learn: Attend and participate in the class that you would like to teach.
  2. View: Complete Adjunct Certification module.
  3. Apply: Submit an Adjunct Application.
  4. Review: Schedule a Content Review meeting with an OSHR Master Trainer.
  5. Show: Conduct a Teach Back under observation of an OSHR Master Trainer.

Note

To maintain certification, you must teach a minimum of 2 sessions per year for each course you are certified to teach. View the adjunct journey roadmap.

Resources