About Credits

A credit is generated by Temporary Solutions when a duplicate payment is received (i.e., the agency customer pays the same invoice twice) or an invoice is overpaid.  An overpayment can occur because of an error on an invoice, invoice payment or organizational assignment, or if a time entry that has already been paid out is retroactively changed because of an error. 

When a credit is generated, Temporary Solutions sends a credit memo through QuickBooks to the affected customer’s billing contact.  The agency customer can use the credit memo to “receive” the credit through the NC Financial System.  Alternatively, credit can be applied to another invoice owed by same customer or their agency.