When a Job Order is Submitted to Temporary Solutions

When a job order is submitted to Temporary Solutions, our Recruiters and HR/I-9 Partners follow a multi-step procedure to review, document, and process the hire:

  • Identify a state job classification that aligns with the description of work
  • Review the candidate’s state application to ensure they qualify for the classification and agency’s proposed hourly rate
  • Process an OM action in the Integrated HR-Payroll System (IHRPS) to prepare the position for the candidate. This step must be completed before an offer letter can be generated.
  • Send the offer letter in Workday and 11-Month Limit Acknowledgement Form in DocuSign. The offer letter must be signed for Workday to start the I-9 process.
  • Schedule and perform Form I-9 remote verification
  • Review all completed onboarding documents to make sure they are complete
  • Process the employee’s position (OM) and personnel (PA) actions in the IHRPS
  • Consult with the agency and employee on important details regarding the temporary assignment, including timekeeping, payroll, and compliance with the 11-month limit and 31-day separation requirements

Temporary Solutions also provides support to agencies and employees working through unforeseen issues during this process. When these issues occur, they most often include:

  • A candidate whose classification and/or hourly rate requires a more detailed review or documentation
  • A candidate having difficulty accessing Workday or completing tasks in the system
  • Processing delays or necessary additional actions in the Integrated HR-Payroll System
  • Incomplete documentation provided by the agency or candidate/employee
  • Candidates/employees who do not respond during onboarding or cannot respond during business hours because of other obligations.

Deadline to Submit Job Orders to Temporary Solutions

The state’s Form I-9 and Employment Eligibility Verification Policy, effective October 8, 2025, requires employers to complete a new Form I-9 when a “hire” takes place. To help ensure that your employee’s Form I-9 and E-Verify is completed on or before their first day of work, job orders to newly hire, reinstate, or transfer a temporary employee are due to Temporary Solutions two weeks before the employee’s start date.

When a job order is submitted less than two weeks before the employee’s start date, your Placement Counselor will determine whether the job order request can be processed and Form I-9/E-Verify can be completed by the employee’s first day of work. If your Placement Counselor determines that this cannot happen, they may require that the requested first day of work be postponed.

Approval to Begin Work

The Temporary Solutions Workday Support Team is responsible for assisting temporary employees accessing the Workday system and completing their onboarding steps, including Form I-9. When a Form I-9 remote verification is completed, the Workday Support Team notifies the employee when they may report to work. To further ensure compliance with Form I-9 requirements, temporary employees may not report to work until authorized by Temporary Solutions.

Impacts of Late Job Order Submissions and Reporting to Work without TS Approval

Temporary employees must complete all onboarding forms in Workday for Temporary Solutions to enter them into the IHRPS. Therefore, in addition to risking Form I-9 non-compliance, late job orders, reporting to work without TS approval, or the employee not completing their onboarding documents will likely affect the date the employee receives their first paycheck and/or when they can access the Integrated HR-Payroll System, Employee Self-Service, and the Learning Management System (LMS). Employee non-response is the most frequent cause of delayed onboarding.

Off-Cycle Checks and Agency Checks

Temporaries employed through Temporary Solutions are paid through IHRPS. Temporary Solutions cannot and does not generate pay checks in-house. If a temporary employed through Temporary Solutions does not receive their bi-weekly pay, the following protocol applies:

  • Non-payment or underpayment due to an error by the temporary or the employing agency: Payment will be made on the next bi-weekly payday through regular payroll if the corresponding time entries are entered, released, and approved before the next bi-weekly payroll finalization.

Some agencies choose to issue agency checks through their Accounts Payable Section to temporaries who were not paid or underpaid due to an employee or agency error. Temporary Solutions can assist with placing an Agency Check Deduction on the employee’s next regular bi-weekly paycheck(s). Please contact our Finance Section at tsfinance@nc.gov for more information on this service.

It is strongly recommended that the agency contact Temporary Solutions before discussing the agency check option with the temporary employee. Temporary employees need to consider the tax and repayment implications of receiving an agency check payment.

  • Non-payment or underpayment due to an error by Temporary Solutions: Temporary Solutions will attempt to have an off-cycle check issued by the Office of State Controller (OSC). These are typically generated the week after scheduled pay day and mailed to the employee at their current home address listed in IHRPS.

Off-cycle checks are not guaranteed, especially around state holidays and during periods of high volume or system maintenance. If an off-cycle check cannot be issued, payment will be made on the next bi-weekly pay day through regular payroll if the corresponding time entries are entered, released and approved before the next bi-weekly payroll finalization.

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