Class Concept
Work in this class involves the analysis, configuration, troubleshooting, and installation of communications network systems for an agency or institution. Duties include assessing communications network system and software needs, evaluating equipment for compatibility with existing network resources, assisting with network design, and resolving network and communications operational problems. Employees provide technical support to a department, an agency or institution in planning, evaluating, and resolving problems with existing network systems and making recommendations for resources required to maintain and/or expand service levels. Network systems include all computing and communications devices, multi-vendor equipment and communications software in an agency or institution. Employees are involved in the evaluation and implementation of new communications technology for network systems. For some communications problems, several alternative systems configurations must be analyzed, and methods utilized to resolve and maintain network integrity and limit user down time.
