Insurance Criminal Investigations Manager

Job Code: 32000508
Salary Grade: SW09
Revision Date: 06/2018

Class Concept

This is managerial and administrative work directing Criminal Investigators and Criminal Investigator Supervisors within the Department of Insurance Criminal Investigations Division. Position directs the investigation of criminal activity regarding insurance companies or other regulated entities, agents, service providers or consumers. The Criminal Investigations Division routinely works with the special investigative units of insurance companies, the National Insurance Crime Bureau and the National Association of Insurance Commissioners, other state and federal law enforcement agencies, and other regulatory divisions within the Department of Insurance to investigate, apprehend and successfully prosecute violations of insurance law.

This position assists in the planning and execution of the activities of the Criminal Investigation Division in accordance with state standards for law enforcement officers and policies and procedures. The position ensures training programs are in compliance with procedures of the NC Criminal Justice Standards and Training Division and state statutes.

Position supervises lower level staff, assigning and supervising their work and appraising their performance. Position works under the general supervision of the Insurance Criminal Investigator Director and work is reviewed through conferences, reports, and a general review of completed work assignments. Work may include other duties as assigned by management.

Recruitment Requirements

Knowledge, Skills, and Abilities

• Considerable knowledge of laws pertaining to insurance fraud, embezzlement, and the laws of admissible evidence that relate to courtroom procedures.
• Considerable knowledge of the methods, procedures, and practices used in the investigation of criminal offenses
• Considerable knowledge of the insurance industry, bail bonding industry, insurance agencies, collection agencies, and premium finance company operations that relate to licensees.
• Considerable knowledge of the principles of supervision.
• Ability to establish and maintain favorable working relationships with law enforcement officials, court officials and officials of the insurance industry.
• Ability to analyze requests for investigative assistance and evaluate individual employee case assignments and technical expertise needed for assigning cases.
• Ability to review investigations and provide guidance and assistance concerning procedures to be followed in completing an investigation, including: investigate criminal cases, make arrests, prepare comprehensive and detailed reports pertaining to individual cases, present effective court testimony, and apply the principles, techniques, and procedures of modern criminal investigations.
• Ability to apply the criminal statutes of North Carolina to criminal investigations, evidence collection, legal processes, arrest, and courtroom procedures and practices.
• Proficient in the use of firearms and other equipment used in the collection and preservation of evidence.

Minimum Education and Experience

Bachelor's degree in Criminal Justice or related field from an appropriately accredited institution and five years of experience in law enforcement or investigative work; or an equivalent combination of training and experience; and certification as a sworn law enforcement officer in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission.