IT Project/Program Portfolio Manager

Job Code: 32002440
Salary Grade: DT13
Revision Date: 10/2023

Class Concept

The IT Project/Program Portfolio Manager facilitates strategic planning and prioritization to successfully deliver multiple, complex Information Technology projects to meet the goals, values, and objectives of a diverse IT organization. Positions manage and provide leadership for staff responsible for the functions of the agency- or division- wide Project/Program Office, including complex project management, quality assurance and risk management, enterprise tool sets, and security. Positions are responsible for developing and maintaining effective working relationships with the agency business leaders. Positions have overall responsibility for the agency/division enterprise portfolio management including strategic planning, forecasting, project prioritization, resource allocation, budgeting, and assessing risk, risk mitigation, schedule and budget data, action plans, and related assignments. Positions in this class conduct post project reviews for compilation of lessons learned, customer satisfaction, and achievement of project goals. The planning of new projects reflects key lessons learned from past projects. Positions in this class also analyze capacity and resource allocation to ensure effective and efficient delivery of services and establish policies, procedures, standards, methodologies, and guidelines for information technology projects and services. Position serves as the manager supervising project managers who lead, direct, and support multiple projects or IT programs of considerable complexity and scope. This role is responsible for the review of plans for accuracy and manageability.

(Within the IT Project Management branch of the IT job family, ‘program' refers to a suite of related projects, whereas ‘portfolio' refers to multiple, independent projects.)

Recruitment Requirements

Knowledge, Skills, and Abilities

• Demonstrated ability to successfully manage a portfolio including programs that may consist of multiple projects and/or multiple independent projects that may be in one or more programs of major significance to the business, characterized by its high-risk profile, budget, duration, complexity of design, or the adoption of new techniques or technologies
• Demonstrated ability to acquire and utilize the necessary resources and skills to successfully deliver the program/project within agreed parameters of cost, timeframes, quality, and deliverables
• Ability to supervise other project managers with responsibilities for developing and executing all project related plans
• Demonstrated skill in managing projects and / or programs utilizing project management methodologies
• Demonstrated thorough knowledge of IT and its use in an organization
• Demonstrated ability to successfully propose and lead strategic initiatives and demonstrated ability to advise, assist, and lead in improving the quality of project and / or program management best practices
• Ability to communicate and deliver presentations, metrics, dashboards, briefings, and / or project and / or program updates to executive leadership
• Ability to adapt to business needs and changes while managing multiple initiatives, projects, and / or programs
• Ability to identify and plan systematic corrective action to reduce errors and improve the quality of the systems and services by examination of the root causes of problems
• Thorough knowledge of contract and vendor management, including contract deliverables

Minimum Education and Experience

Bachelor's degree in computer science or a related IT field, business administration, project management, or closely related degree from an appropriately accredited institution and five years of progressive information technology experience, IT project management related work, or technical project management related work; or an equivalent combination of education and experience.