Class Concept
This is technical work in the development, installation, modification, and maintenance of specialized and complex systems, software, various layered products, and third-party software. Position designs, codes, evaluates, and tests system applications. Provides support and troubleshooting for department or organization. Installs, tests, and updates hardware, software, and operating systems. Coding internally developed applications and/or configuring commercial-off-the-shelf (COTS) applications using programming, scripting, and database languages. Supporting application testing, deployment, maintenance, and evolution activities by correcting programming errors, responding to scope changes, and coding application enhancements. Work involves monitoring and fine-tuning systems and software, debugging and resolving technically complex problems and planning and managing projects for new releases and versions of software. Work involves assisting analysts, programmers, and users on complex applications for the purpose of providing compatibility with existing systems software and for providing systems software design, modification and tailoring as required. Work involves analysis of software constraints, systems design or modification and implementation and testing. Employees provide cost/benefit evaluations of vendor supplied software and recommend hardware configurations. Work involves monitoring CPU cycles, storage utilization, Input/Output utilization, and Direct Access Storage Device (DASD) space utilization. This level is distinguished from the I level by the complexity of the systems, languages and interoperability between systems and required interfaces.
