Voya Travel Assistance

Security When Traveling

For participants in either of the Accident and Accidental Death & Dismemberment Plans.

Voya Travel Assistance offers you enhanced security for your leisure and business trips when traveling 100 miles or more from your primary residence or in another country, for trips 180 days or less. You and your dependents will have access to the Voya Travel Assistance customer service center and the services provided on the website 24 hours a day, 365 days a year—from anywhere in the world.

Services Offered

Tab/Accordion Items

  • Dispatch of a Physician
  • Emergency Medical Evacuation
  • Medical Repatriation
  • Return of Dependent Children
  • Return of Travel Companion
  • Vehicle Return Services
  • Visit of a Family Member or Friend
  • Repatriation of Remains
Medical Transport Service Exclusions and Limitations

All transportations must be coordinated by Voya Travel Assistance in order to be eligible. IMG will not be responsible for medical transportations that are not coordinated by Voya Travel Assistance. Services are not available to you for sickness, injuries or losses resulting from:

  • Normal childbirth, normal pregnancy (except complications of pregnancy), or voluntary induced abortion
  • Traveling for the purposes of securing medical treatment 
  • A member's mental or nervous condition, unless hospitalized
  • Active participation in war or terrorism
  • Traveling against the advice of a physician

  • Convalescence Arrangements
  • Outpatient & Inpatient Care
  • Interpretation Services
  • Medical Monitoring
  • Medical & Dental Referrals
  • Prescription Transfer & Shipping

  • Emergency Cash Transfer
  • Consulate and Embassy Location
  • ID Theft Assistance
  • Legal Refferals
  • Lost Luggage and/or Document Assistance
  • Pet Housing and Return
  • Pre-Trip Informational Services
  • Urgent Message Relay

  • Emergency Political Evacuation/Repatriation
  • Location Intelligence App
  • Natural Disaster Evacuation
Security Assistance Services Exclusions and Limitations

All emergency medical transport, political, natural disaster or security evacuation services will be coordinated by IMG. Services listed are only valid if IMG remains a client of Voya Financial.

Evacuation services are provided to the nearest safe location and then to covered member's resident country, if needed. 

Level 4 restriction: Services will be denied if the member's destination country is at a Level 4 Travel Advisory (other than COVID)on the US State Department website at the time of the member's Scheduled Departure Date to travel there. 

Voya Travel Assistance will not be responsible for political or natural disaster evacuations that are not coordinated and provided by Voya Travel Assistance or its security partner. 

Voya Travel Assistance is not responsible for any medical expenses incurred by travelers under this quote. 

Services are not available to the extent they would expose Voya Travel Assistance or any of its insurers to any sanction, prohibition or restriction under UN resolutions or the trade or economic sanctions, laws or regulations of EU, UK or USA.

All services are governed by the terms and conditions outlined in the contract between IMG and Voya.

How It Works

Contact Voya Travel Assistance 24 hours a day, 365 days a year using the information below. Download and print a wallet card for convenient access to the contact information you need.

  • From anywhere in the world call: +(317) 659-5841
  • Email: assist@imglobal.com
  • Visit imglobal.com/member and register online:
    • Select Create an Account
    • Enter referral code: VOYATRAVEL
    • Click Continue to enter your personal information, email address and create your password.

You will be asked to provide additional information to confirm your eligibility in the Voya Travel Assistance Program. Once eligibility is verified, Voya Travel Assistance will arrange and provide services.

Exclusions and Limitations

Refer to the Voya Travel Assistance brochure for exclusions, limitations and additional information.

This overview is for informational purposes only and describes IMG's general capabilities and a broad overview of the services it offers. The actual services and payments that IMG arranges or provides for you will be determined by your services contract. ReliaStar Life Insurance Company (Minneapolis, MN), a member of the Voya family companies.