Starting January 1, 2023, the NCFlex Critical Illness plan transitions from Allstate to Voya.  Below are details for 2023.  If you need details for 2022, review the 2022 NCFlex Enrollment Guide or contact Allstate (contact information is at the bottom of this page).  

  • Choose between $15,000, $25,000 or $40,000 lump sum benefit
  • Pays a lump sum for major medical conditions at diagnosis including heart attack, stroke, and others
  • Guaranteed issue – no health questions or evidence of insurability required 
  • Rates are based on employee's age
  • Children up to age 26 covered at no cost
  • This plan includes a wellness benefit and COVID-19 rider starting in 2023
  • Voya Financial administers this plan starting in 2023

Plan Information, Claim Forms, Certificates and More

Enroll Now


Critical Illness Contact Information for 2023

Customer Service 1-877-464-5111
Fax claims: 1-612-467-8721
9 a.m. – 6 p.m. (EST), Monday – Friday
Mailing Address
Attn: NCFlex 
2990 Innsbruck Dr
Redding, CA 96003


Critical Illness Contact Information for 2022

Customer Service 1-866-232-1517
8 a.m. – 8 p.m. (EST), Monday – Friday
Mailing Address 1776 American Heritage Life Drive
Jacksonville, FL 32224-6688

Questions? Contact NCFlex