High Performance Coaching for Managers (HPCM)

Description

High Performance Coaching for Managers (HCPM) equips managers with the essential coaching skills needed to evaluate employee performance, foster a culture of support and accountability, and drive employee engagement. Blending practical frameworks with hands-on learning, we will focus on preparing leaders to become effective, confident coaches in today’s dynamic workplace.

Participants will explore the core principles of high-impact coaching, including how to build trust and rapport, communicate with clarity and empathy, support employees through change, and hold employees accountable for results. Through guided practice in four targeted skill development sessions, managers will refine their ability to listen actively, ask targeted questions, and provide constructive feedback and facilitate goal-driven conversations.

The HPCM course is a prerequisite for the NC Certified Public Manager® Program.

Target Audience

Participants should be in their current management role for at least one year and meet one of the following criteria: 

  1. Supervise other supervisors, or 

  2. Supervise professionals who have significant autonomy and accountability (such as attorneys, engineers, scientists, etc.), or 

  3. Manage programs that require the ability to influence others (internal and external stakeholders, executive levels of government) but over which they have no direct authority.

Enrollment/Application

Visit the NC Learning Center for more information about the HPCM program including current schedules, course description, and eligibility criteria.

Frequently Asked Questions

Tab/Accordion Items

Access the NC Learning Center and search for “High Performance Coaching for Managers” to view sessions available and to register.

Log into the NC Learning Center and access your transcript from the “Learning” tab in the menu and select “View Your Transcript” in the drop-down menu. Locate the class on your transcript:

  • If it says “approved” you are on the roster and should attend the class. 

  • If it says “pending approval” you must get your supervisor to approve the request to take the class at least 3 days prior to the date of class. 

  • If it says “waitlisted”, then you are on the waitlist. If someone drops the class, you will receive an email from the LMS letting you know a space has become available. You will need to log into the NC Learning Center to claim that seat. Seats are taken on a first-come first-served basis.

To register for HPCM, participants must have access to the NC Learning Center. Contact your LMS administrator for instructions on creating a new account.

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