The mediation program was established by the Office of State Human Resources to resolve grievances at the lowest level possible, facilitate less adversarial resolution of workplace disputes and reduce government spending. Since 2005, State of North Carolina government agencies and universities have been provided the option to utilize mediation as a part of the grievance process.

On August 21, 2013, House Bill 834 was signed into law by Governor Pat McCrory. This law led to the implementation of the uniform Employee Grievance Policy which became effective for state agencies on December 1, 2013, and universities on May 1, 2014. The policy standardized the formal grievance process across the state and established the requirement of mediation as the first step.

The Office of State Human Resources has the responsibility for managing the mediation process including the training and slection of mediators for grievance cases.

If you would like additional information about the mediation process or if you are interested in serving as a mediator, please contact the Employee Relations Division.

Read the Agency and University Grievance Policies

Mediation Coordinators may also access a secure site with additional tools and resources. For access to the site, please contact the Employee Relations Division.

Access the Secure Coordinators Site

Mediation Information

• Mediation Process Steps
• Mediator Code of Conduct
• Tips for Writing Memorandum of Agreement
• Travel Reimbursement

Mediation Forms

• Mediation Info Cover Sheet
• Agreement to Mediate
• Memorandum of Agreement
• Mediation Impasse
• Grievant Questionnaire
• Respondent Questionnaire

Resources