Health Benefits Representatives and University Benefits Administrators

As a benefits representative to NCFlex-eligible employees, we've provided resources below to help support you.  For questions, email us at

2023 HBR Admin Manual

Required Documentation for Qualifying Life Events

EOI - Understanding how it works and how it's managed

Additional Resources

Tab/Accordion Items

Requests to change elections to the NCFlex Plans due to an administrative error, missed QLE, or enrollment or system error, must be submitted by a Benefit Representative on the following Exception Request Form on behalf of an employee.  

Once the exception is submitted online, our team will review the details and resolve the exception within 3-5 business days. You will be notified once changes are made in the enrollment system (if approved).  

Please do not submit general inquiries in this form.  You can submit these questions to 


If you have any questions or require assistance, please contact us directly. 

Order 2024 NCFlex Enrollment Guides: 

2024 Guides Order Form 

You will need to create a username and password to log in and order for the first time. When first registering, the password to register is NCFLEX. Once you log in, you can use the same username and password for future orders.  

When an employee moves from one NCFlex participating employer to another and has less than a 31-day break in service, they are considered a transfer.  Learn more about the process of ensuring benefits are transferred correctly by reviewing the NCFlex Transfer Process document.  View the Participating NCFlex Employers List to know if your employing unit is gaining an employee from another NCFlex participating employer.  

If you are a Non-University employer receiving a University employee, please complete the form below.  This is to ensure benefits are transferred correctly from Empyrean to Benefitfocus.  


Request for NCFlex to visit your location for a benefits fair, one-on-one enrollment or presentation.