Support When the Unexpected Occurs

NCFlex offers an Accident Plan that pays benefits for specific injuries and events resulting from a covered accident on or after your coverage effective date. For most accidents, it can fill the coverage gap left by any State Health Plan out-of-pocket costs you incur. Benefits are paid directly to you and are paid in addition to any other insurance you have. 

The Accident Plan through Voya became available 1/1/2018.  Two plan options are available, Classic and Enhanced. The options differ in cost per pay period and how much each pays out for events and injuries. 

  • Pays out a benefit directly to you for specific injuries and events resulting from a covered accident. Learn more by reviewing the NCFlex Accident Plan Details
  • Coverage available for you, your children, and your spouse.
  • Includes a Sports rider that has an additional payout when injured while participating in an organized sporting activity, a Wellness Benefit, Travel Assistance Service and a Sickness Hospital Confinement Benefit (High Option only).  
  • Some benefits have a time limit to file, so be sure to file as soon as possible!  
    • The time limit to file a Wellness Benefit is 180 days after the screening is performed or by the end of the plan year (12/31), whichever is later.
  • If you leave the state or retire prior to age 70, this plan is portable at the same rate you would pay as an employee. 

Learn how to file an Accident Claim* or Wellness Claim*

*You may only file claims for accidents or wellness screenings that occur while covered by the plan. Claims should be filed directly with Voya.  Supporting documentation must be included.  For questions, contact LifeHelp.

Additional Plan Information

Enroll Now

Accident Plan Contact Information

Customer Service1-877-464-5111
Fax claims: 1-612-467-8721
9 a.m. – 5 p.m. (EST), Monday – Friday
Mailing Address

LifeHelp
Attn: NCFlex
2990 Innsbruck Dr
Redding, CA 96003

Email ncflex@lifehelp.com
Voya Travel
Assistance
(for NCFlex AD&D and Accident participants)
From anywhere in the world: +1(317)659-5841
Email: assist@imglobal.com
Visit Online and Register: imblobal.com/member 
(view the Travel Assist Flyer for how to register)

Questions? Contact NCFlex